Silver Bells

DELIVERY AND SUBSTITUTION POLICY:

Our Guarantee

Every order is important to us because we know how important it is to you. We earnestly endeavour to please every customer with beautiful flowers and accommodating service. Knowing that flowers are a perishable natural product and that floral arrangements and floral gifts are handmade, we make every effort to fortify our floral products and ensure the quality, accuracy, and beauty of our work. Many variables determine whether a flower will last as long as anticipated or whether a designer has created something which you will enjoy. Because we constantly seek ways to bring some of these variables under our control for improved floral performance, we welcome your comments and inquiries. Also, if you are not completely satisfied with the quality of one of our products, then please contact us immediately and we will promptly take the appropriate action.

We always do our best to accommodate our customers’ delivery needs.  However, we are not always able to guarantee delivery at a specific time of day, especially during busy holiday periods.  To request a specific delivery time, please type it into the Special Delivery Instructions field during checkout. Before major holidays, we strongly recommend that you place your orders several days in advance.
Taxes are based on prevailing rates in the area of our store location.

Please note that all prices are presented in USD unless otherwise noted.

Funeral Arrangements

Funeral arrangements typically require additional lead-time. If your sympathy or funeral order requires delivery at a specific time of day, please try to let us know several days in advance so we can best accommodate your needs. Or if it goes to another town and the funeral home is bringing it we need to know two days prior to funeral. Sunday deliveries may not always be available.

Delivery to Hospitals

When placing your order, please be sure to include the hospital name of the recipient. We will send your gift bouquet in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order.

Substitution Policy

Fresh Flowers:  We are committed to delivering your order on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements, the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. 

Plants: For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.

Gift Box: Substitutions within a box may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.Substitutions for Special Occasions: Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us.